The lady with blonde hair was extremely rude and racist. She called me on my number regarding my reservation and hanged up on me! When I get to the office, She was very happy serving the customer ahead of us. As soon as she finished and it's our turn her attitude towards as changed to extremely rude! I haven't done anything, not a single thing and she starts acting sour! Her attitude towards me as a customer who did nothing is very unacceptable! She even tried to return my ID to refuse service and challenged me to get a reservation at a different location when I didn't do anything to her! I asked her to calm down because she's being rude and I didn't do anything at all. I did not even engage on her provoking me to stoop down to her level. The other lady knows what happened. I have no idea why us she acting up like an uneducated woman. But her actions that day was unacceptable Karen!
KRISTINEJOY S
Pacheco Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Martinez, CA 94553
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Truck window was extremely dirty with dust and a mass amount of dead bugs. Truck was hard to find at location. Was at the back of the storage area. Upset that reservation was changed to location that was 14 miles from moving location. Versus the one I reserved that was 2 miles away.
Lora NEverything went smoothly including the timely check in when we were done ! Excellent service !
alfonso gHave the right size truck available and adjust the cost. Which wasn't done and I'm not very impressed as I was promised. This was my absolute worst experience ever period and the return was evenore disappointing.
Kathryn MWe ordered on line but had some difficulties with time (didn’t know they closed early / but ordered to return later) and odd auto-fill for the telephone number. I must have seemed frantic but a series of medical emergencies and family dynamics warranted the need for the truck. The staff was kind, helpful and cognizant of my weakened state from medical treatments, corrected the app errors (we tried to correct after receiving a call, but website wouldn’t allow and I probably made more of a mess making a second reservation). I really appreciate the staffs understanding and patience as they corrected my mistakes.
Kim H